How We Solve

Our off-the-shelf features including Telemedicine (synchronous/asynchronous virtual visits), secure messaging, Schedule and Notifications Systems, Patient Engagement Tools and the ePiphany Electronic Medical Records (EMR), is demoed, conceptualized and setup to fit your existing process flows.

Our Implementation Methodology

Our proven solution methodology is designed to take you from Concept to Implementation.

Demo the Experience

During this initial stage we sit down with your organization to demo the experience and show you how we are different.

Storyboard

Once you've seen how we do it, we take time with you to conceptualize and experiment your process flows.

Proposal & Contract

Standard time lines and deliverable associated with those time-lines will start to be tracked on a weekly basis.

Design & Prototype

Through consultation, the platform specification is defined to include its functional and performance requirements. we will setup the customized experience and prepare your DEV/UAT Environments.

Develop & Test

Dev/testing confirms that the platform meets the performance requirements established during the concept phase. If changes are required, models are revised and modified until all expectations are met.

Deploy & Measure

Once your concept is ready for mass consumption. We will schedule for release and verify the accuracy by collecting data based on performance, adherence, adoption and user experience.

ON-BOARDING TIMELINE

Below is a brief overview of what the Cadence on-boarding process looks like. This process is estimated to take 30 days, but can shorten or extend depending on response time.

1 - The Handoff

The official start to your on-boarding experience is during the introductory/kick off call with your Account Executive and the Implementation team. You will have a better understanding about their roles and how they contribute to your on-boarding experience.

2 - Obtaining Basic Information

After the introductory call, your assigned Project Manager will reach out via email to obtain some basic configuration information (# of providers, # of affiliated facilities, business rules, states to cover, etc.) Simply send the information back to them to move to phase three.

3 - Business & Technical Requirements

Once your your Project Manager has received the info they need, they will setup the business and technical requirements zoom meets, and a document of our mutual understanding is sent for review and approval.

4 - Cadence Platform Configuration

After the Requirements have been signed, our development team will configure and deploy your White Label, HIPAA Compliant instance of the Cadence Platfrom. Your Client Manager will provide you with access to the platform, and we will setup all user's permissions.

5 - Document Management & Templates

This is where things get fun! Together we guide your Admins in the initial loading up your templates, your marketing materials, finetune your operational workflows and care coordination pathways. We schedule all user trainings and provide you with the guides you will need to manage the system.

6 - User Training

All user, admin and basic support functionalities are reviewed with your internal team, training sessions are hosted and recorded for all users roles of your company, mock patients consults are conducted, and the system is officially ready to be scheduled for your Go Live date. All training videos and guides will be provided to you.

7 - Go Live

Once all users are trained you are ready go live, your Project and Implementation managers will introduce you to your customer Success Manager who will be handling your account from here, and will help you coordinate with our support team, the Care Coordination team, and one of the Marketplace representatives.

8 - Success Metrics and Gathering Data

This is the part of the on-boarding process which takes the most time (and why we allot 30 days for the on-boarding process). This process can shorten or extend depending on metrics and KPI's ensuring that your are happy with your deployment. Additional training is always available.